PHOTOCRAFT / HELP & CONTACT
A clearer path to your next edit.
Describe your issue and attach a screenshot to contact PhotoCraft, or start with our editing and compatibility guides.
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Operating brand: PhotoCraft.pic. Operating region: Singapore. This website independently hosts the open-source editor and does not represent the upstream development team.
Include the issue type in the subject. We follow up by email without a guaranteed response time.
Start with these resources
Describe an editor issue
Include browser and operating-system versions, steps, expected and actual results, file type and approximate dimensions. Redact sensitive information in screenshots and reproduce with a non-confidential sample first. Do not send passwords, sign-in codes, payment information or customer images without permission.
Privacy & rights concerns
Briefly describe the request type and relevant page URL; provide only information needed to handle the request. Local editing files are not automatically uploaded, so we cannot retrieve your local projects from a server. Attachments explicitly submitted through this form are uploaded separately; include the feedback reference in deletion requests. Privacy policy explains clearing browser storage and withdrawing analytics consent.
Read Privacy policyUpstream engine issues
The upstream GitHub repository covers engine bug reports and source discussions. Remove personal and confidential information before any public post. Send this website’s support, account, payment or privacy requests to the email above, not upstream.
storytold/photocraft upstream repository